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עב

Warranty

This English version is provided for convenience. If there is any difference between it and the Hebrew warranty terms, the Hebrew version applies.

A 10-year warranty on Modubox sheds

This warranty is given to the direct purchaser of the product ("the customer"), subject to the terms below, for a period of 10 years from the date of purchase.

What's covered

  • Faults in the product caused by manufacturing defects or defects in the materials, for up to 10 years from the date of purchase (defects that affect the use of the shed).
  • On presentation of proof of purchase, evidence of the damage and a report within 15 days, the supplier will, at its discretion, replace the damaged parts or give a refund proportional to the purchase price, depreciated over the warranty period.

Conditions

  • The warranty applies only to items installed by an installer authorized by Modubox, and that have not been altered.
  • The warranty applies only to a shed that has not been moved from where it was installed, per the delivery address in the order.
  • The warranty certificate is valid on presentation of the purchase invoice.
  • Whenever you contact us for service, please give the delivery certificate number, the invoice and the order number.

What's not covered

  • Rust, fading, unreasonable use, negligence, malicious damage, painting, moving and transport.
  • Commercial use.
  • Natural damage – including hail, storms, flooding and fire – and accidental damage.
  • Damage caused by a third party, or loss of items inside or near the shed.
  • Wear and tear, scratches and breakage caused during use.
  • Self-delivery, self-assembly or self-dismantling voids the warranty.

Please note

  • Modubox's liability is limited to repairing the product only, and the customer is not entitled to compensation, refund or indemnity for indirect or consequential damage.
  • Modubox's professionals have the final say on the product's condition, the cause of the damage, and how and when it is repaired.
  • If it turns out the defect is not covered by the warranty, the customer bears the cost of the visit and inspection, in accordance with the Consumer Protection Regulations (Warranty and After-Sales Service), 5766-2006.
  • Modubox installers do not drill into the building's structure except with the homeowner's signed consent.
  • Choosing the product and making sure it suits the customer's needs is the customer's responsibility.
  • Signing the delivery certificate confirms receipt of the product complete and in good condition.
  • Exclusive jurisdiction – the courts in Afula and/or Nazareth.

A 5-year warranty on Gilboa sheds

A 5-year warranty from the date of purchase, on presentation of the invoice. It covers repair or replacement parts if the product is defective, and does not include a refund or compensation. It applies only to the customer who bought the shed, and only while it is installed at the address in the order.

What's not covered

  • Unreasonable use – such as storing hazardous materials, chemicals, or hot or flammable equipment.
  • Poor maintenance, structural changes, moving the shed or DIY additions.
  • Damage from strong winds when the shed was not anchored to the floor or a wall (anchoring is the customer's responsibility).
  • Flooding, fire or extreme weather (heavy snow, storms, severe hail).
  • Damage to neighbors or third parties caused by the shed moving.
  • Breakage, scratches and cosmetic damage caused during use.
  • Commercial or business use.
  • Installation on an uneven, unlevel or soft surface.

Jurisdiction – the Magistrate's Court in Afula.

After-sales service

Customers who bought our products are welcome to contact our service team – by phone, WhatsApp or the contact form – for help with anything, including adapting an existing unit to new needs.